Shipping Details

• We want to ensure that your order reaches you as quickly and smoothly as possible! Below you will find details about our shipping process, estimated delivery times, and important information about tracking your package.

Order Processing Time:

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been processed and shipped.

Shipping Rates & Delivery Estimates:

• Shipping charges are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day

• Delivery times may vary based on location, carrier delays, and holidays.

Tracking Your Order:

• Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey.

• Please allow 24-48 hours for tracking updates to appear.

Shipping Address Accuracy:

• Please ensure your shipping address is correct at checkout. We are unable to modify addresses once an order has been processed.

• If a package is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping fees.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages once they are marked as delivered.

• If you experience any issues with delivery, please contact the shipping carrier directly with your tracking number.

Damaged or Missing Items:

• If your order arrives damaged or incomplete, please email us at support@rootedforgood.com within 5 days of delivery with photos of the issue. We will work with you to resolve the issue as quickly as possible.

Returns & Refunds:

• For details on returning an item, please visit our Returns & Refund Policy page.

Contact Us:

• If you have any questions about your order or our shipping policies, please don’t hesitate to reach out to us at support@rootedforgood.com.