Requests for refunds or exchanges must be made within 30 days of receiving your order. We’re unable to accommodate requests beyond this timeframe, including for items damaged during shipping. Thank you for your understanding.

If your order arrives damaged, please email us at support@rootedforgood.com within 5 days of delivery. Include your order number and photos of the damaged item and packaging, if possible. Reporting the damage promptly helps us document the issue and submit any applicable claim to the carrier within its deadline. We’ll review the information and contact you about next steps in line with our Refund Policy.

Your safety & satisfaction are incredibly important to us. While our products are made with natural, high-quality ingredients, everyone’s skin is unique and may react differently. If you experience a skin reaction, please discontinue use immediately & contact us within 14 days of receiving your order.

We’re happy to offer a one-time store credit for the product that caused a reaction. To help us better understand the issue, we may ask for photos & details about your experience.

Oh no! If something is missing from your order, we sincerely apologize. Please contact us at  support@rootedforgood.com within 7 days of receiving your package so we can make it right. Be sure to include your order number and a description of the missing item—we’ll take care of the rest.

As of April 2025, USPS deliveries may be delayed due to adjusted service standards, inconsistent transit times, and regional weather disruptions. While most mail still arrives within 1–5 days, some packages—especially express shipments—may take longer.

Please note: refunds will not be issued for delayed packages.

We want you to love your skin - & your experience with Rooted For Good. If you’re not satisfied with your first online purchase, we offer a 30-day money-back guarantee (excluding shipping & handling).

To request a return:

• Email  support@rootedforgood.com within 30 days of your purchase.
• Include your original receipt & a brief note about why the product didn’t work for you - we welcome your feedback!

Please allow up to 21 business days for processing. We’ll notify you by email once your return is complete.

Please Note:

• If your order qualified for free shipping, a flat $10 will be deducted from your refund.
• This guarantee excludes our Spring & Fall boxes, promotional sale items, & bundle sales.

If you need to return a product, please send it to: 12640 Everglade Road, Abbeville, LA 70510, US

Please note:

• Return shipping costs are the responsibility of the customer & are non-refundable.
• If a refund is issued, the cost of return shipping will be deducted from your refund.
• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe & secure delivery.